Patient safety is one of our hospital's core values. To ensure the highest possible quality and safety of care, we operate a patient safety reporting and learning system. This is a non-punitive, collaborative approach that helps identify risks early, analyze situations, and implement improvements.

How does this system work?

The patient safety reporting and learning system involves several stages:

• Incident reporting – staff securely report situations where harm to a patient occurred or could have occurred.
• Analysis – specialists evaluate what happened, identifying causes and systemic factors.
• Learning – conclusions are drawn from each case to prevent similar situations in the future.
• Implementing improvements – procedures, communication, equipment, or work organization are enhanced.

This approach allows us to improve the system as a whole, rather than focusing on placing blame.

Safety is a shared responsibility in our facility. We promote:

• open and respectful communication,
• employee involvement and support,
• regular learning and exchange of experience,
• continuous process improvement.

This approach helps us ensure that every patient receives safe, high-quality, and professional care.